On this fine New Year’s Day, I pause to consider the irony of an well known and prestigious university having a student loan servicing partner so behind the times that it does not give confirmation numbers when one makes online payments.

Yes, you read that right. No confirmation numbers. If you try to print a confirmation, all you get is a screenshot of the ‘Thank you! Your payment has been received!’ screen. This drives me batty, as I record all confirmation numbers for online payments. I have had to start making due with the timestamp on the page, which is better than nothing, but still far from satisfactory.

This same loan servicing partner’s rules for passwords and security questions are completely contradictory to all other financial websites I use (Servicing Partner is a very special snowflake), leading to the awkward situation that I must either write both password and security question answer down or at least once every two months I have to call them to get my account unlocked and my password reset. This is doubleplusfun because they also have a rule that you can’t use a password you’ve used in the last 5 passwords. Which means it gets even harder to remember.

This rant brought to you by my foolish desire to start the new year out right financially, and the resulting irritation with Servicing Partner, who I am coming to heartily detest.